HELP AND SUPPORT

What is a prerequisite serial number and where do I find it?

In order to purchase or register some Ipswitch products and services you are required to identify a license you already have.  The prerequisite serial number is the serial number of that pre-existing license. 

  • For Service Agreements, you identify the serial number of the product the service supports.
  • For AV subscriptions, you specify the serial number of the IMail Server that the AV subscription runs with.
  • For WhatsUp Gold Remote licenses, you specify the serial number of the WhatsUp Gold Central license.
  • For upgrades or crossgrades, you identify the serial number for the product your are moving from that the new license is replacing.

You can find the all the serial numbers of your licenses in myIpswitch.com.

 



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